What feature must an electronic notarization provider maintain for customer service?

An electronic notarization provider is required to maintain a toll-free hotline or online chat feature to effectively support their customers. This ensures that users have immediate access to assistance and resources when they encounter issues or have questions regarding electronic notarization processes. Providing direct communication methods such as a hotline or chat support allows customers to receive real-time help, which is critical in situations where immediate clarification is needed, especially in areas as sensitive and important as notarization.

While having a social media platform can enhance communication and provide updates, it is not a formal customer service requirement. Regular email updates keep customers informed but may not provide the immediate assistance necessary for urgent issues. An FAQ section on the website is useful for providing general answers but does not offer personalized support or address unique situations that customers may face. Thus, a toll-free hotline or online chat feature is the most effective method for ensuring comprehensive customer support in electronic notarization.